Shipping policy
Shipment
BALSAM works with reliable shipping carriers to ensure your orders are delivered safely and efficiently.
Shipping Time
Shipping time refers to the estimated time it takes for an item to leave our warehouse after an order is placed.
For example, if a product displays "Ships Within 24 Hours," it means the item is expected to leave our warehouse within 24 hours after your order is confirmed.
We strive to process and ship all orders as quickly as possible. However, personalized, customized, or high-demand products may require additional processing time.
If an item is temporarily unavailable or your order experiences a shipping delay, we will notify you by email with an updated estimated shipping and delivery date.
Order Confirmation Email
After placing your order, you will receive an Order Confirmation email containing the following information:
-
Order number and date
-
Items purchased
-
Shipping address
-
Selected shipping method
Please review your order details carefully to ensure all information is correct.
Shipping Confirmation Email
Once your order has been shipped, you will receive a Shipping Confirmation email containing:
-
Shipping carrier
-
Order number
-
Shipping date
-
Tracking number
-
Estimated delivery date (if available)
You can track your shipment using the tracking number provided in the email.
Supported Shipping Carriers
BALSAM works with several international shipping carriers, including:
-
DHL
-
FedEx
-
UPS
-
Local postal services
Available shipping methods may vary depending on your delivery location.
During checkout, please select your country and state or region. The system will display available shipping options for your address.
If you would like to request an alternative shipping method, please contact our customer support team.
Track Your Shipment:
For shipments handled by local postal services, tracking information will be provided in your shipping confirmation email or order details.
Important Shipping Information
1. Shipping Address
Please ensure that your shipping address is accurate and complete before placing an order.
If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges for resending the package will be the customer's responsibility.
2. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
For more information, please contact your local customs authority.
3. Remote Area Surcharge
For deliveries to remote areas, DHL or FedEx may charge an additional shipping fee of approximately $30.
If a remote area surcharge applies to your order, we will notify you before arranging shipment.
You may also check whether your delivery address is classified as a remote area through the carrier's official website.
